Novaform Mattress vs Casper

Fawcett vs Novaform vs Casper Mattress (Canada): Buyer's Guide (2026)

Written by: Duane Franklin

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Time to read 23 min

Deciding between a budget-friendly Novaform mattress or a premium Casper mattress can feel overwhelming when you're shopping for your next mattress in Canada. Each brand offers memory foam comfort, but significant differences in quality, construction, and overall mattress performance mean your choice isn't as simple as price alone.

But what if there's another, even better option you haven't considered yet? Enter Fawcett Mattress, crafted right here on Vancouver Island. In this article, we'll explore how the Novaform mattress and Casper mattress stack up against each other and why Fawcett could be the ideal alternative you've been searching for.

Key Takeaways

  • Casper is now owned by Sleep Country Canada, which affects return policies, in-store experience, and customer service depending on where you buy your Casper mattress.
  • Novaform's budget pricing comes with trade-offs — limited Canadian size availability (queen and king only for most models), extended off-gassing periods, and a required Costco membership.
  • Natural latex lasts roughly twice as long as memory foam (15–20 years vs. 7–10 years), making cost-per-year significantly lower for premium natural mattresses.
  • Fawcett is the only brand offering personalized firmness consultation and side-specific firmness for couples at no extra cost, something no other mattress type in this comparison can match.

Quick Comparison: Novaform vs Casper vs Fawcett

Feature

Novaform

Casper

Fawcett

Materials

Polyurethane foam, gel memory foam, gel foam

Memory foam, polyurethane foam, hybrid options

100% Natural Talalay latex, organic wool, cotton

Construction

All-foam

All-foam and hybrid options

Natural latex with personalized firmness

Trial Period

90-night sleep trial (direct); Costco satisfaction guarantee

100-night sleep trial (casper.ca only)

100-night comfort exchange

Warranty

20-year limited

10-year limited

10-year limited

Made In

China/USA

Mostly Canada (via Sleep Country)

Crafted on Vancouver Island

Price Range

$1,599–$1,999 CAD

$599–$5,190 CAD

$1,449–$2,399 CAD

Cooling Features

Gel infused memory foam, gel foam

AirScape™ foam, hybrid options

Natural breathable latex, wool

Personalization

Limited

Limited

Mattresses made just for you

Edge Support

Poor

Moderate to good

Excellent

Motion Isolation

Good motion isolation

Good motion isolation

Good with more responsiveness

Best For

Budget shoppers with Costco membership

Balance seekers

Health-conscious, sustainability-focused

 

Not sure which mattress matches your sleep profile best? Talk to our sleep experts for personalized suggestions customized to your sleeping needs and comfort goals.

Company Background

Man reading in bed at night

Novaform

Novaform is primarily distributed through Costco in Canada, making the Novaform mattress accessible for Costco members willing to pay the $65–$130 annual membership fee. While not a Costco-exclusive mattress brand (contrary to popular belief), Novaform has gained popularity as a budget-friendly foam mattress option. The Novaform ComfortGrande Plus is the brand's most popular model, though Canadian availability is more limited than in the US---the Novaform ComfortGrande Plus Advanced, for example, is only available in queen size and king through Costco Canada, and purchases are online-only (you can't try the Novaform mattress in a warehouse before buying). These Novaform mattresses are manufactured overseas or in the USA, depending on the model.

Casper

Launched in 2014, Casper helped pioneer the bed-in-a-box movement with direct-to-consumer sales of its original mattress lineup. In 2023, Casper Canada was acquired by Sleep Country Canada, and in 2024, Casper's US operations were purchased by Carpenter Corporation (one of its foam suppliers). Most Casper mattresses in Canada are now manufactured domestically through Sleep Country's supply chain. This ownership change is worth knowing about because where you buy a Casper mattress in Canada now affects your return options and customer service experience (more on that in the sleep trial section below). The Casper mattress brand positions itself as a premium option in the mattress industry with scientifically engineered designs for optimal sleep.

Fawcett Mattress

Founded in 2014, we're mattress experts based on Vancouver Island, where we handcraft mattresses tailored to each customer's unique needs and sleep position. Our company was established by Duane Franklin and Ross Taylor, who combined their expertise in mattress craftsmanship and furniture design to create superior crafted mattresses that are good for people and the planet. Each Fawcett mattress is made just for you in Victoria, BC, using sustainable, natural materials that help achieve the perfect balance of comfort and support.

Construction & Materials

Novaform Construction

The Novaform mattress features all-foam mattress construction with varying comfort layers built from polyurethane foam and gel foam:

  • Top Layer: Typically 3 inches of gel memory foam or Evencor GelPlus memory foam for cooling
  • Middle Layer: Supportive foam to prevent sinking, using high-density support foam as a transition layer
  • Base Layer: High-density polyurethane foam for durability

The Novaform ComfortGrande Plus features an advertised 14-inch profile with optional additional foam layers, though independent testing by NapLab found the actual height to be closer to 13 inches. While the Novaform ComfortGrande Plus is affordable, some reviews suggest durability concerns due to lower foam densities across most Novaform mattresses. The polyurethane foam base in the Novaform ComfortGrande Plus tends to soften more quickly than natural foam materials or latex, which can lead to mattress breakdown over time.

Casper Construction

Casper completely refreshed its original mattress lineup in 2024 following the Sleep Country acquisition. The current Canadian models include:

The Casper One (All foam mattress, replaces the original mattress):

  • Top Layer: AirScape™ perforated foam with air channels for cooling
  • Middle Layer: Align Memory Foam for body contouring (replacing the original mattress's zoned memory foam and Luracor foam layers)
  • Base Layer: High-density polyurethane foam for support

Casper Atlas (Entry-level hybrid mattress, Canada-exclusive):

  • AirScape™ top layer with pocket coil support core
  • Designed as a value hybrid mattress option at $1,199 CAD (queen)

Casper Snow / Snow Max (Cooling hybrid mattress):

  • Advanced cooling foam layer technology for hot sleepers
  • Premium pricing at $2,399–$2,999 CAD (queen)

Note that the original mattress, with its Zoned Support™ system, has been replaced. The original mattress used zoned memory foam and Luracor foam in its middle layer, while the new Casper One uses Align Memory Foam instead. Most modern foam mattresses don't offer the level of customization that a personalized firmness consultation provides.

Fawcett Construction

Our mattresses stand apart with their natural construction:

  • Top Layer: 100% organic cotton quilted cover (Oeko-Tex® STANDARD 100 certified)
  • Fire Barrier: 100% Organic Joma Wool® from New Zealand (no chemical fire retardants)
  • Comfort Layer: 100% Natural Talalay latex (from the sap of the Hevea Brasiliensis tree)
  • Support Core: Either additional latex layers or recycled steel in a spring mattress design (in hybrid mattresses)

What sets us apart is our uncompromising commitment to natural materials. Unlike polyurethane and synthetic foams used in Novaform and Casper mattresses, our natural Talalay latex offers exceptional durability, breathability, and pressure relief without off-gassing. We believe in using the best materials possible: sustainable, healthy, natural materials that help achieve the perfect balance of comfort and support for your unique sleep positions.

Trials, Warranty & Delivery

Novaform Sleep Trial and Return Policy

Since Novaform mattresses are primarily sold through Costco in Canada, they fall under Costco's general satisfaction guarantee:

  • Sleep Trial: Novaform offers a 90-night sleep trial for direct purchases, but Costco does not formally honour this sleep trial---returns are processed under Costco's own satisfaction guarantee with no specific time limit for members
  • Return Process: Return to a local Costco warehouse or arrange pickup for online purchases (online return shipping can take 3–4 weeks to arrange)
  • Return Fee: Free returns for Costco members, even if you've only tried your Novaform mattress for a few days

This flexible return policy is undoubtedly one of Novaform's strongest advantages for risk-averse shoppers buying a mattress online. Keep in mind that you'll need an active Costco membership ($65–$130/year) to purchase and return. While the sleep trial terms are generous, the Novaform ComfortGrande Plus and other models can't be tested in-store in Canada.

Casper Sleep Trial and Return Policy

The Casper mattress sleep trial now depends on where you purchase:

Purchased from Casper (direct):

  • Trial Period: 100-night sleep trial
  • Return Process: Contact customer service to arrange a pickup
  • Return Fee: Free returns with full refund during the night sleep trial

Purchased from Sleep Country (Casper's parent company):

  • Trial Period: Varies by store policy---not the same as the Casper Night Sleep trial
  • Return Process: Customer must return the Casper mattress to a Sleep Country location---no pickup service available
  • Exchange Fee: $65 exchange fee applies
  • Refund: Store credit only---no cash refund

This distinction matters for Canadian buyers, since many now encounter the Casper mattress in Sleep Country stores without realizing the trial and return terms are different from Casper. If the night sleep trial flexibility is a priority, purchase your Casper mattress directly from Casper's website.

Fawcett Comfort Exchange Policy

We offer a 100-night comfort exchange on most models (available on the Sombrio, Galiano, Goldstream, and Cumberland):

  • Comfort Exchange: 100-night comfort exchange (note: this is not a traditional sleep trial---it's an exchange for a different firmness)
  • Exchange Process: Contact Fawcett directly to discuss comfort concerns and arrange an exchange for the same model in a different firmness
  • Exchange Fee: Free if you return the mattress to our Victoria or Nanaimo showroom and pick up the replacement. $99 for local delivery and pickup (within 30 km of a showroom), or $499 for remote pickup and delivery, including shipping
  • Important: One comfort exchange is permitted, and a mattress protector must be used

Our comfort exchange is particularly valuable because we take the time to understand what isn't working and recommend the right firmness adjustment — so you're not just blindly swapping, as you might with a standard night's sleep trial.

Interested in experiencing how natural mattresses outperform foam mattresses? Drop by our showrooms in Victoria or Nanaimo, and discover firsthand how natural materials provide unmatched comfort, durability, and temperature control.

Shipping & Delivery

Novaform Shipping

The Novaform mattress shipping process works through Costco's established logistics:

  • Shipping Cost: Free for Costco members
  • Delivery Method: Doorstep delivery, mattress in a box format
  • Delivery Timeline: Typically 5–7 business days
  • White Glove Option: Not available

The convenience of Costco's distribution network makes the Novaform mattress easily accessible across Canada. Once delivered, you'll need to dispose of your old mattress and have a suitable bed frame ready for your new mattress.

Casper Shipping

Casper offers competitive shipping options:

  • Shipping Cost: Free standard shipping
  • Delivery Method: Bed in a box format
  • Delivery Timeline: 3–5 business days to most Canadian locations
  • White Glove Option: Available for an additional fee in some areas

Casper's shipping is efficient and well-established throughout Canada. Be prepared to dispose of your old mattress yourself unless you opt for their removal service.

Fawcett Shipping

Our shipping reflects our local manufacturing approach:

  • Shipping Cost: Free across Canada (excluding Yukon, NWT, and Nunavut)
  • Delivery Method: Flat-packed (not compressed in a box), maintaining material integrity
  • Delivery Timeline: 2–3 weeks for mattresses made just for you
  • White Glove Option: Available in select regions

While our delivery may take a bit longer due to our made-to-order approach, this ensures your mattress is personalized to your unique preferences — a significant advantage over mass-produced options. We ship coast to coast at no extra charge, so whether you're in Halifax or Kelowna, the price you see is the price you pay.

Warranty & Returns

Mattress being cut with a specialized tool

Novaform Warranty

Novaform offers a longer-than-average warranty on the Novaform mattress:

  • Warranty Length: 20-year limited warranty
  • Coverage: Manufacturing defects and premature sagging
  • Fine Print: May require original proof of purchase and have specific indentation depth requirements for a defective mattress claim

The warranty is administered through Costco for most Canadian purchases of mattresses sold in their stores.

Casper Warranty

Casper provides clear warranty terms:

  • Warranty Length: 10-year limited warranty
  • Coverage: Physical flaws, manufacturing defects, and visible indentations greater than 1 inch
  • Fine Print: Valid only for original purchasers

Casper's warranty is straightforward and comparable to other premium mattress brands. It's worth noting that NapLab ranked the Casper Atlas's 10-year warranty below the industry average of 13 years.

Fawcett Warranty

Fawcett's warranty reflects our confidence in product durability:

  • Warranty Length: 10 years
  • Coverage: Measurable impressions of 3 cm or more in the sleep surface, poor craftsmanship, or material failure
  • Fine Print: Valid for original purchasers with proof of invoice

Given the natural durability of latex, Fawcett mattresses routinely outlast the warranty period. According to a survey of over 8,100 mattress owners by Sleep Like the Dead, natural latex mattresses average a 15+ year lifespan compared to 8–12 years for memory foam---providing excellent long-term value despite the higher initial investment. We recommend using a mattress protector to extend your mattress's lifespan.

Performance & Comfort

Sleep Experience Factors

Temperature Regulation and Body Temperature

  • Novaform: Despite gel-infused memory foam and gel foam cooling layers, customer reviews consistently mention heat retention issues. Polyurethane foam naturally traps body heat, and the Novaform ComfortGrande Plus cooling features appear insufficient for many hot sleepers who sleep hot. Independent lab testing by NapLab also found that off-gassing from the Novaform Serafina Pearl lasted 26 days---4.6 times longer than the average mattress---which means an extended break-in period of chemical odour on top of temperature control concerns.
  • Casper: The AirScape™ perforated foam design with air channels improves airflow compared to traditional mattresses built from standard polyurethane foam. Casper's hybrid foam mattresses offer significantly better temperature control and cooling thanks to their pocketed coil support cores.
  • Fawcett: Natural materials excel in temperature regulation and body temperature management. Talalay latex features an open-cell structure with natural air channels that promote airflow, while organic wool wicks moisture and regulates temperature year-round. According to Sleep Like the Dead's owner survey, only 6% of latex mattress owners report off-gassing issues compared to 12% of memory foam mattress owners. For hot sleepers who need better temperature control, Fawcett offers a clear advantage, without the body-heat issues common with memory foam.

Motion Isolation and Motion Transfer

  • Novaform: Memory foam excels at motion isolation, making the Novaform mattress a good choice for couples and light sleepers concerned about motion transfer. The Novaform ComfortGrande Plus provides good motion isolation across its foam layers, helping reduce disturbance for undisturbed sleep. One trade-off to be aware of: forum users frequently report a "stuck in the mattress" feeling with memory foam, which makes it difficult to change positions during the night — a particular concern for those with arthritis or mobility issues who prefer to sleep comfortably without restriction.
  • Casper: Like Novaform, the Casper mattress's foam layers provide excellent motion isolation. The Casper mattress hybrid models transfer slightly more motion transfer but still deliver good motion isolation for couples seeking undisturbed sleep.
  • Fawcett: Latex offers excellent motion isolation and greater responsiveness than memory foam, reducing motion transfer without the "stuck" feeling of memory foam layer construction. Couples who want good motion isolation without sacrificing ease of movement may prefer Fawcett. Latex responds instantly to movement, so you can shift sleep positions effortlessly throughout the night.

Edge Support

  • Novaform: Generally poor edge support, with significant compression when sitting or sleeping near the mattress edge. This is a common complaint about most Novaform mattresses and foam mattresses in general. Weak edge support means you lose usable sleep surface, which is especially noticeable on a queen size mattress.
  • Casper: Moderate edge support in foam models; improved reinforced edge support in hybrid versions that allow you to use the entire surface of your mattress. The Casper hybrid models offer noticeably firmer edges than the all-foam mattresses.
  • Fawcett: Natural latex provides consistent edge support across the entire surface. Our hybrid mattress models feature reinforced edges for excellent perimeter support, without the edge-sagging issues common in many affordable foam mattresses. You'll be able to sit on the mattress edge or sleep right to the perimeter without sinking.

Pressure Relief

  • Novaform: Good pressure relief, especially for side sleepers, with memory foam that contours to pressure points. However, multiple Costco shoppers report that the Novaform mattress can feel significantly firmer than advertised — the Novaform ComfortGrande Plus medium-firm feel may actually test closer to firm. Something to keep in mind since you can't test a Novaform mattress in-store in Canada.
  • Casper: The newer Casper One uses Align Memory Foam for body contouring, replacing the older original mattress's zoned support design. The original mattress used Luracor foam and Evencor GelPlus memory foam for pressure relief, while hybrid models with pocket coils now provide targeted pressure relief and spinal alignment.
  • Fawcett: Latex offers immediate pressure relief without the slow response of memory foam. Customizable firmness options allow precise targeting of pressure points based on individual needs — and if you're not sure which firmness level to choose, our post-purchase consultation helps you get it right the first time.

Firmness Options Compared

When choosing between these mattress brands, firmness is one of the most important factors:

  • Novaform: Offers mostly medium-firm mattress options. The Novaform ComfortGrande Plus is marketed as medium firm, though user reports suggest the medium firm feel can run firmer than expected. A limited firmness range means fewer options for your preferred sleeping position.
  • Casper: The original mattress lineup offered a single medium firm feel across models. Today, the expanded lineup offers more variety, though you're still choosing between a preset firmness or a softer option — no real customization.
  • Fawcett: Four distinct firmness levels (soft, medium, medium firm, and extra firm) with the option to combine different firmness levels on each side of the mattress at no extra cost. This is especially valuable for couples who can't agree on medium-firm vs. soft — each partner gets their ideal mattress firmness.

Sleeper Type Analysis

Side Sleepers

  • Novaform: Soft to medium firm models provide good pressure relief for shoulders and hips, making the Novaform mattress suitable for most side sleepers who prefer memory foam.
  • Casper: The Casper One's Align Memory Foam contours well for side sleepers, while hybrid options offer a balance of cushioning and support. Side sleepers who tried the original mattress may notice a different feel with the updated foam layer design.
  • Fawcett: Customizable firmness allows side sleepers to select the precise comfort level needed for proper spinal alignment and relief at pressure points.

Back and Stomach Sleepers

  • Novaform: Medium-firm mattress models provide adequate support for most back sleepers, but many stomach sleepers may find even the firmest foam mattresses from the Novaform mattress line insufficient for proper alignment.
  • Casper: Hybrid mattress models offer enhanced lumbar support beneficial for back sleepers, while stomach sleepers might prefer their firmer foam options.
  • Fawcett: Natural latex supports both back and stomach sleepers, maintaining the spine's natural curve while conforming to the body. Stomach sleepers particularly benefit from our firmer mattress options.

Different Body Types

  • Novaform: Best suited for lightweight to average-weight sleepers. Heavier individuals may find insufficient support foam density in most Novaform mattresses, leading to faster wear and compression.
  • Casper: Hybrid mattress models accommodate a wider range of body types, with coils providing better support for heavier sleepers.
  • Fawcett: Offers options for all body types, with customized firmness recommendations based on weight, height, and sleep positions.

Durability and Longevity

Novaform Durability

The Novaform mattress typically lasts 5–7 years before showing signs of significant wear. Common issues include:

  • Softening of polyurethane foam over time, with the mattress feeling different
  • Body impressions and sagging in the gel foam and support foam layers
  • Decreased edge support
  • The quilted cover may begin to show wear

The lower price point correlates with lower-density foams that may compress more quickly than premium alternatives. Mattress breakdown is more common in polyurethane foam mattresses than in natural materials.

Casper Durability

Casper mattresses generally last 7–10 years with proper care. Since the Sleep Country acquisition, some customer reviews on Trustpilot have flagged quality-control concerns, including reports of shifted layers and manufacturing defects, though these may reflect growing pains in the transition rather than a systemic issue. Potential durability concerns include:

  • Softening of the comfort foam layer
  • Minor body impressions (more common in foam models than hybrid mattress versions)
  • Edge support wears over time

Hybrid models tend to outlast all foam mattress versions due to the resilience of coil support systems.

Fawcett Durability

Fawcett mattresses are built to last 15–20 years while maintaining performance. According to Sleep Like the Dead's survey of 8,100+ mattress owners, natural latex mattresses average a 15+ year lifespan---roughly twice as long as memory foam mattresses. Natural latex is inherently more durable than memory foam, with several advantages:

  • Resistance to body impressions
  • Consistent support over time
  • Retention of elasticity for decades
  • Natural resistance to dust mites and mold
  • The machine-washable cover extends the mattress's life

The superior longevity of Fawcett mattresses delivers better long-term value despite the higher initial investment, with a lower cost per year of ownership (see the comparison table below).

Environmental Impact and Health Considerations

Hand lifting a mattress topper layer

Novaform Environmental Impact

Novaform mattresses use petroleum-based foams with a significant carbon footprint:

  • Synthetic polyurethane foam derived from non-renewable resources
  • Potential off-gassing of VOCs (volatile organic compounds)---independent testing found off-gassing lasting up to 26 days on some Novaform mattress models (NapLab)
  • Limited eco-friendly manufacturing practices
  • CertiPUR-US® certification ensures minimal harmful chemicals

Casper Environmental Impact

Casper has made efforts to improve sustainability:

  • CertiPUR-US® certified foams
  • Some recycled materials in packaging
  • More eco-friendly adhesives than traditional mattresses
  • Still primarily petroleum-based foams

Fawcett Environmental Impact

Fawcett prioritizes environmental responsibility at every stage:

  • Natural, renewable Talalay latex from rubber trees
  • Organic cotton and wool with recognized certifications (GOTS, OEKO-TEX)
  • No synthetic foams or chemical flame retardants
  • Sustainable manufacturing practices on Vancouver Island
  • Recyclable components at the end of life
  • Reduced carbon footprint through local production

For environmentally conscious consumers, Fawcett represents a significantly greener choice than either the Novaform mattress or the Casper mattress.

Value & Pricing

Novaform Pricing

The Novaform mattress positions itself as a budget-friendly option at an affordable price, though Canadian availability is limited:

  • Queen Size: $579–$699 CAD
  • King: $899 CAD
  • Other sizes: Limited availability in Canada (the Novaform ComfortGrande Plus and most models only come in queen size and king through Costco)

Keep in mind you'll also need an active Costco membership ($65–$130/year). These prices reflect Costco's volume purchasing power but are associated with less durable foam materials in mattresses sold in its stores. Some buyers also report needing to add a separate foam topper ($100–$300) for comfort, which narrows the price gap with premium options.

Casper Pricing

The Casper mattress now spans a broader price range following its 2024 original mattress lineup refresh:

  • The Casper One (all-foam): $599 CAD
  • Casper Atlas (hybrid): $2,075 CAD
  • Casper Snow (cooling hybrid): $1,595 CAD
  • Full range: $599–$5,190 CAD

Hybrid models command a premium over all-foam versions of their mattress lineup.

Fawcett Pricing

Fawcett represents the premium natural segment:

  • Single: Starting at $999 CAD
  • Queen Size: $1,999 CAD
  • King: Up to $2,399 CAD

While the initial investment is higher, the superior durability and health benefits provide better long-term value.

What About the Douglas Mattress?

If you're comparing foam mattresses at this price point, you may also be considering the Douglas mattress. The Douglas mattress is a Canadian-made memory foam option priced at $799 (queen size) and includes a 365-night sleep trial, a 20-year warranty, and a free bedding bundle (pillow protector, duvet cover, and cotton sheet set).

While the Douglas mattress's free bedding bundle and longer night sleep trial make it appealing on paper, it shares the same fundamental limitations as other foam mattresses — polyurethane foam construction, a preset medium-firm feel, no firmness customization, and an expected lifespan of 7–10 years. The Douglas mattress free bedding bundle does sweeten the deal, but the free bedding bundle shouldn't be the deciding factor when choosing a mattress you'll sleep on every night.

For buyers who want to go beyond what any foam mattress can deliver, Fawcett's natural latex construction, personalized firmness, and 15–20 year lifespan offer a fundamentally different (and longer-lasting) sleep experience.

Beyond the Mattress: Bedding & Accessories

Your mattress is only one piece of the sleep equation. The right bedding protects your investment and improves your comfort — especially with a premium natural mattress.

A quality mattress protector is essential to maintain your warranty and extend your mattress's lifespan. We also recommend a pillow protector for each pillow to guard against allergens and moisture. When it comes to sheets, an organic cotton sheet set makes a noticeable difference in breathability and feel. A good duvet cover paired with the right fill, whether wool, down, or an alternative duvet option, completes the sleep system.

If you prefer synthetic options, an alternative duvet made from hypoallergenic materials can complement natural mattresses. Many budget mattress brands, such as Douglas, include a free bedding bundle with a pillow protector, duvet cover, and cotton sheet set, but these items are typically of entry-level quality. Investing in premium bedding, such as a high-thread-count cotton sheet set and a machine-washable cover protector, will make a bigger difference in how comfortably you sleep night after night.

Customer Experience

Novaform Customer Service

Novaform mattress customer service is primarily handled through Costco:

  • In-person returns at Costco warehouses
  • Limited direct manufacturer support
  • Minimal sleep guidance or education
  • No in-store testing available in Canada (online-only)

This approach works well for straightforward transactions but lacks personalized support for helping you achieve restful sleep.

Casper Customer Service

Since the Sleep Country acquisition, the Casper mattress customer experience depends on your purchase channel:

  • Casper: Online chat and phone support, 100-night trial with free returns
  • Sleep Country stores: In-person shopping, but different return terms ($65 exchange fee, store credit only, no pickup)
  • Sleep specialists are available to guide purchase decisions

It's worth checking reviews before purchasing. Sleep Country currently has a 1.32/5 customer review score on the BBB, and some post-acquisition Trustpilot reviews mention quality control and service concerns specific to Casper products.

Fawcett Customer Service

We offer a truly personalized experience that no other mattress company in this comparison can match:

  • Direct consultation with our sleep experts
  • Personalized firmness recommendations based on your needs
  • Ongoing support throughout your journey with us
  • Small company responsiveness and care

As a smaller Canadian company, we provide attentive, friendly service that larger corporations simply can't match. Our goal is to help you find your ideal mattress by asking the right questions, listening to your unique needs, and leveraging our expertise to find solutions. We work hard to get every order just right and to build trust with you before, during, and long after your purchase.

Also read: Purple vs Puffy Mattress

FAQs

Is Novaform a Costco brand?

No, Novaform is not owned by Costco. It's a separate mattress brand manufactured by FXI (formerly Sleep Innovations) that has a distribution partnership with Costco. In Canada, the Novaform mattress is sold exclusively online through Costco's website — you can't test a Novaform mattress in a warehouse before buying. You will need an active Costco membership ($65–$130/year) to purchase.

Is the Novaform mattress good quality?

The Novaform mattress offers reasonable quality for its price point. The Novaform ComfortGrande Plus is a budget-friendly option that provides adequate comfort for many memory foam sleepers. However, reviews suggest potential issues with heat retention and durability compared to premium mattress brands. It's also worth noting that Canadian size availability is limited---most Novaform mattress models are only offered in queen and king. At this price, many customers consider the Novaform mattress a good value, but foam mattresses in this range may not match the performance of higher-end options.

Are Costco Novaform mattresses being recalled?

There was a recall in 2023 for certain Novaform ComfortGrande and DreamAway mattresses manufactured between January and April 2023 at a San Bernardino, CA facility due to potential mold exposure, affecting approximately 48,000 units (CPSC). If you're concerned about a Novaform mattress purchased during this period, contact customer service at Costco about whether your specific model was affected. No new recalls have been issued as of early 2026.

Who owns Casper now?

Casper Canada was acquired by Sleep Country Canada in 2023. In 2024, Casper's US operations were purchased by Carpenter Corporation, one of Casper's foam suppliers. Most Casper mattresses in Canada are now manufactured domestically. This matters for Casper mattress buyers because your sleep trial, return policy, and customer service experience differ depending on whether you purchase from casper.ca or a Sleep Country location.

How do Fawcett mattresses compare to memory foam mattresses?

Our natural latex mattresses differ fundamentally from memory foam options such as the Novaform and Casper mattresses. Natural latex provides immediate responsiveness rather than the slow-contouring "sink" of memory foam. It sleeps cooler, provides better pressure relief without feeling "stuck," and typically lasts significantly longer — 15–20 years compared to 7–10 years for memory foam mattresses (Sleep Like the Dead). While memory foam can trap heat and off-gas chemicals, our natural materials provide a healthier sleep environment with superior temperature regulation. The choice between natural latex and memory foam often comes down to personal preference, health considerations, and budget priorities.

Are natural mattresses worth the higher price?

For many Canadian shoppers, the additional investment in a natural mattress like Fawcett pays dividends in durability, health benefits, and environmental impact. When you break it down by cost-per-year, the Fawcett Sombrio at $1,399 (queen size) over 17 years works out to roughly $82/year---less than a Novaform mattress at $100/year or a Casper mattress at $187/year. The absence of chemical off-gassing creates a healthier sleep environment, potentially improving overall wellness. Additionally, sustainable materials reduce environmental impact compared to petroleum-based alternatives. For those concerned about health, sustainability, or long-term value, natural mattresses often justify their premium price.

Do Novaform or Casper mattresses have a machine-washable cover?

No. Neither the Novaform mattress nor the Casper currently offers a machine-washable cover. This is one area where Fawcett's organic cotton cover provides a practical advantage; a machine-washable cover makes it much easier to keep your sleep surface fresh throughout the mattress's long lifespan.

How does the Douglas mattress compare to Novaform and Casper?

The Douglas mattress ($799 queen size) is another popular Canadian-made foam mattress that includes a 365-night sleep trial, a 20-year warranty, and a free bedding bundle. While the Douglas mattress's competitive pricing and long trial period are attractive, it uses the same polyurethane foam construction as other foam mattresses in this category. If you're looking for a fundamentally different sleep experience with natural materials, customizable firmness, and a 15–20 year lifespan, the Fawcett mattress stands apart from the Douglas mattress and other all-foam options.

Take the Next Step Toward Your Best Sleep

We understand that mattress shopping often happens during times of change in your life---whether it's a new relationship, growing family, or renewed focus on your health. Whatever your reason for seeking better sleep, we're here to provide exceptional service at every step of your journey with us.

For Canadian sleepers seeking the perfect balance of comfort, support, and sustainability, we offer a superior alternative to mass-produced options, with personalized service to ensure you find exactly what you need for great sleep and a better you.

If you're intrigued by the benefits of a natural, personalized mattress crafted on Vancouver Island, we'd love to help you discover the difference. Visit one of our welcoming showrooms in Victoria or Nanaimo, or explore our collections at Fawcett Mattress. You can also contact us to speak with one of our mattress experts who'll help determine the perfect mattress for your unique needs.

A great sleep. A better you. Life changing.

Duane Franklin Headshot

The Author: Duane Franklin

Co-Founder

A mattress maker since the age of 18, Duane honed his skills under the guidance of a master craftsman and gradually earned a reputation as Victoria's premier mattress maker. Through his experience and direct engagement with customers, he arrived at a valuable understanding of the perfect materials and methods for mattress making. Soon after, he met Ross and Fawcett Mattress was born. 

Medical Disclaimer: This content is provided for informational purposes only and is not intended as medical advice. Individual sleep needs and results may vary. Always consult a qualified healthcare professional for medical concerns or conditions.