We want you to love your new mattress! If it’s not meeting your comfort expectations, we offer flexible options to help.  

Please note: it can take 2–4 weeks for your body to adjust to a new mattress AND for the mattress to actually have the top fabric loosen up providing a bit more suppleness.  Give yourself time to acclimate before deciding!

If Your Mattress Feels Too Firm
A great first step is to add a mattress topper. The fact is, as we age, we get more sensitive to pressure points. However, we do not want to profit from your discomfort, so we offer special discounts on a 2" or 3" topper to help you find the right comfort level.  

If a topper isn’t the right solution, you can exchange your mattress for the same model in a different firmness or configuration:

• Free exchange if you return your mattress to a Fawcett retail location.
• $99 fee for delivery and pickup within 30 km of a Fawcett store.
• $499 fee for coordinated pickup and delivery beyond 30 km, including shipping.

If You’re Exchanging a 4" Topper Only
For purchasers of our Galiano or Cumberland models with 4" premium toppers:
• Free exchange when you bring the topper to a Fawcett location for replacement.

• $99 fee for remote exchanges — includes a return shipping label and shipment of your replacement topper at our expense. 

Please keep the original box your mattress was sent to you, in the event you may need to exchange your 4" premium topper. 

These options are available for up to 100 days from the original delivery date. To qualify, your mattress must be protected with a high-quality Fawcett or similar mattress protector.
 

One comfort exchange is permitted per mattress purchase. There are no refunds on mattress sales.  For more information or assistance, reach out to our team — we’re always happy to help make you comfortable.

Exceptions
• Garage Sale items: All sales are final and not eligible for comfort exchanges.


• Highly customized mattresses: All sales final. No returns once production has begun. This includes marine, RV, undersized, oversized, or uniquely shaped mattresses.