• Mattresses
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    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress

    Model 2

    • 9" of 100% Natural Latex
    • Flippable
    • Upper & Lower Components
    • From $2,149.00

    Model C(rib)

    • 100% Organic Cotton
    • 3" 100% Natural Latex
    • Non-Off Gassing
    • From $299.00

    Yacht & RV Mattresses

    • 100% Natural Latex
    • 6" Latex Core
    • Healthy & Naturally Hypoallergenic
    • From $1,000.00
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    Model 6

    • 2" 100% Natural Latex
    • 5 Firmness Options
    • Non-Off Gassing
    • From $899.00
    • M6 Mattress Front View

    Model 7

    • 3" 100% Natural Latex
    • 5 Firmness Options
    • Hand Tufted
    • From $1,549.00
    • Fawcett Model 7 Hybrid Mattress

    Model 8

    • 2" of 100% Natural Latex on each side
    • 6" High Count Pocket Coil Spring
    • Flippable
    • From $1,749.00

    Model 9

    • 3" Natural Talalay Latex Topper
    • 8" High Count Pocket Coil Spring
    • Side Specific Option
    • From $1,959.00
    • M9 Hybrid Mattress
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    2" Multi Stretch Mattress Topper

    • 2" 100% Natural Latex
    • Easy to Ship
    • Multi-stretch Cotton Zip Cover
    • From $499.00
    • 3 inch multi-stretch organic cotton mattress topper

    3 Inch Multi Stretch Mattress Topper

    • 3" 100% Natural Latex
    • Easy to Ship
    • Multi-stretch Cotton Zip Cover
    • From $599.00
    • 3 inch multi-stretch organic cotton mattress topper

    Fawcett Premium 3" Mattress Topper

    • 100% Organic Cotton
    • 3" 100% Natural Latex
    • Hand Sewn In Victoria BC
    • From $799.00
    • fawcett custom 100% natural latex mattress topper

    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress
  • Furniture
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    Christen Bed

    • Italian Wood Base
    • Minimalistic Design
    • Small Footprint
    • From $2,999.00
    • Christen Bed

    Niloc Bed

    • Choice of Fabrics
    • Minimalist Design
    • Suitable for taller people
    • From $2,095.00

    Space Bed

    • 9 " of Storage Space
    • Adjustable Metal Legs
    • Natural Latex & Wool Padding
    • From $2,560.00
    • space bed showing lift capability

    Slant Bed

    • Choice of Fabrics
    • Italian Wood Base
    • Tufted Headboard
    • From $3,345.00
    • slant bed and stema frame

    Float Bed

    • Add Night Tables & Lamps
    • Gorgeous Aesthetic
    • Low Profile Design
    • From $3,449.00
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    S-Cape 2.0 Adjustable Bed

    • Adjustable Legs
    • Backlit capacitive-touch remote
    • Snore Button
    • From $1,899.00
    • S-Cape 2.0 adjustable Leggett & Platt bed

    S-Cape 2.0 + Adjustable Bed

    • Dual full-body massage
    • Wireless & App Remote
    • From $1,969.00
    • S-Cape 2.0 Adjustable Bed Elevated

    Prodigy Adjustable Bed 2.0 +

    • Dual full-body massage
    • Pillow-tilt articulation
    • Return to "flat"
    • From $3,589.00
    • prodigy 2.0 model leggett & platt adjustable bed partially articulated without a mattress

    Prodigy Comfort Elite Adjustable Bed

    • Dual full-body massage
    • Lumbar support
    • Snore Button
    • From $3,639.00
    • Prodigy leggett & platt adjustable bed side view, articulated
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    Fawcett Italian Slatted Base

    • Adjustable Suspension Slats
    • Exceptional Customized Support
    • Freestanding Frame
    • From $999.00
    • Fawcett Designed Italian Bed Base

    Stema Italian Slatted Base

    • Beechwood Suspension Slats
    • Metal Frame
    • Various Leg Options
    • From $499.00
    • Italian Beechwood Bed Base - Stema Frame

    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress
  • Pillows
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    Natural Talalay Latex Low Loft

    • 33% More Pressure Relief
    • Earth Friendly
    • Healthy & Naturally Hypoallergenic
    • From $99.00
    • Fawcett Natural Talalay Latex Pillow Low Loft

    Natural Talalay Latex High Loft

    • 33% More Pressure Relief
    • Earth Friendly
    • Healthy & Naturally Hypoallergenic
    • From $99.00
    • Fawcett Natural Talalay Latex High Loft Pillow

    Natural Talalay Latex Chipped Pillow

    • Hypo Allergenic
    • Naturally Antimicrobial & Mite Resistant
    • Naturally Breathable & Cooler Sleeping
    • From $99.00
    • Fawcett Natural Talalay Latex Bliss Chipped Pillow

    Kouchini Moulded Latex Pillow

    • 100% Natural Latex
    • Optimal Neck Support
    • Suitable for all sleep positions
    • From $92.00
    • Kouchini Moulded Latex Pillow

    Portier & Dunn Down Pillow

    • 300 thread count long staple cotton shell
    • Downmark Certified Down
    • Machine washable SoLoft™
    • From $119.00
    • Portier & Dunn Down Pillow

    Kouchini Wool Pillow

    • 100% Certified Woolmark Wool
    • Machine Washable
    • Temperature Regulating
    • From $69.00
    • Kouchini Wool Pillow

    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress
  • Bedding
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    Fawcett Organic Cotton Sheets

    • 100% Organic Cotton
    • 300 Thread Count
    • OEKO-TEX & GOTS Certified
    • From $99.00
    • fawcett organic cotton percale sheet set

    Fawcett Organic Cotton Pillow Shams

    • From $39.00

    St Geneve Sheet Set

    • 240 Thread Count
    • Fabric Woven in Israel
    • Long Staple Cotton
    • From $318.00
    • St Geneve Sheet Set
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    Canadian White Duck Down

    • From $379.00
    • portier dunn canadian down duvet

    Kouchini Wool Duvet

    • 100% Organic Cotton Outer
    • Hypo Allergenic
    • OKEO Tex 100 Certified Organic Cotton
    • From $109.00
    • Kouchini Wool Duvet
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    Kouchini Wool Mattress Protector

    • 100% Certified Woolmark Wool
    • Machine Washable
    • Temperature Regulating
    • From $99.00
    • Kouchini Wool Mattress Protector

    St. Dormeir Wool Mattress Protector

    • 100% Terry Cotton Cover
    • 100% Virgin Wool Fill
    • Pure New Zealand Wool
    • From $134.00
    • St Dormeir Mattress Protector

    Protect A Bed Mattress Protector

    • Hypoallergenic Bamboo
    • Maximum Air Permeability
    • Waterproof Miracle Membrane
    • From $30.00
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    Kouchini Wool Pillow Protector

    • Hypo Allergenic
    • OKEO Tex 100 Certified Organic Cotton
    • Woolmark Certified Wool
    • From $35.00
    • Kouchini Wool Pillow Protector

    St. Dormeir Wool Pillow Protector

    • 100% Bamboo Rayon Fabric
    • 100% Terry Cotton Cover
    • 100% Virgin Wool Fill
    • From $67.00
    • St Dormeir Pillow Protector

    Protect a Bed Pillow Protector

    • Hypoallergenic Bamboo
    • Maximum Air Permeability
    • Waterproof Miracle Membrane
    • From $30.00
    • waterproof pillow protector bamboo

    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress
  • Reviews +
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    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress
  • Contact
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    Model 1

    • 100% Organic Cotton
    • 6" of 100% Natural Latex
    • Flippable
    • From $1,359.00
    • Fawcett Model 1 Natural Talalay Latex Mattress

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Returns & Refunds

The Details

Most of our clients love the products they’ve purchased. But sometimes there are issues and items may need to be returned. Our goal is to make the return or refund process as easy as possible.

First, some products are “return-able”, and others aren’t. Let’s start with what is not returnable.

What can’t I return?

We are unable to accept returns on some items due to health concerns.

Pillows, pillow protectors, mattress protectors, sheets, duvets and all are only returnable if there is a clear manufacturer’s defect. Generally, all bedding is non-returnable unless defective.

Every mattress we create is custom made for the individual. So unless there is a manufacturer’s defect, as outlined in our warranty policy, mattresses are non-returnable. We do have a process set up to ‘edit’ some styles of mattresses if a tweak is necessary. If you live near Fawcett Mattress, reach out. There is an associated fee, to cover the costs of pick-up-drop-off for the mattress, and editing it. Check with us, and we can help.

 Ultimately anything that we are unable to sell “as new” is not able to be returned. 

The Process

  1. Email us at info@fawcettmattress.com with the order number, the name the item was shipped to, and the product you’re returning
  2. We’ll send you a return authorization number, which you’ll need to submit with your item
  3. Send the product back to our address in the original condition with all the original packaging
  4. We suggest you arrange a shipping method that includes tracking to protect your return. You are responsible to pay the initial return shipping cost. However, once we receive your item, we’ll look it over and if everything is good, we’ll refund you within five business days.

Attn: Returns
Fawcett Mattress Co
408 John Street
Victoria BC Canada
V8T 1T5

250.384.2558

Is there a cost for me to return the item?

We’re proud to offer free shipping on most orders. But we do pay a shipping cost on your behalf. When you return something, we charge you 15% of the purchase price as a restocking fee. Sorry to say that we can’t accept returns that are shipped C.O.D. or on our account.

How do I return a damaged product?

We never like it to happen, but occasionally you may receive a product that has been damaged during shipping. We’ll work as quickly as possible to replace the item, at no cost to you. Just make sure you let us know within 24 hours of delivery that your product is damaged. Here are some guidelines to help you report the issue:

Outside Damage to the Package

If you receive a package with obvious damage to the outside of the packaging, but believe the item inside is intact, please advise the courier to record this fact when signing for your package.

Damage to Package and Contents
If a package appears significantly damaged, you can refuse delivery. It will then be returned to the place of origin. Please notify us immediately if this occurs. We’ll make arrangements for a replacement to be sent to you as soon as possible.

Damage to Contents
If the packaging is intact, but the contents are damaged, please keep the original packaging. Take photos of damages to items and then contact us at info@fawcettmattress.com or 1.250.384.2558.  You will then follow the return steps you read above. Arrangements will be made for replacement of your damaged item at no cost to you.

Sustainability

We are committed to producing work of an exceptional quality with the finest natural, sustainable and Earth friendly products available.

Designed and created for Canadians.

Made in Beautiful Victoria, BC

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