Terms & Conditions

Your Account:

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Fawcett’s web site only with involvement of a parent or guardian. Fawcett reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Changes to Terms and Conditions and to Site:

Fawcett reserves the right to modify or change the terms of use of this site with or without notification.

User Warranties:

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties:

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Fawcett makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.


You agree to indemnify and hold harmless Fawcett and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.


We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.


Fawcett strives to keep our pricing competitive. We reserve the right to change our posted prices without notice due to such events as fluctuating international exchange rates and price increases from material suppliers.

Errors on Our Site:

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Fawcett reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Order Cancellation & Shipping:

Orders cancelled after 24 hours may be subject to a 5% credit card processing fee in addition to any shipping charges incurred. The $100 flat rate shipping for mattresses is generally available in most towns and cities. Flat rate shipping may not be available in remote areas. Fawcett reserves the right to add an appropriate surcharge for shipping to remote areas. Shipping is “to the door” drop-off service. White glove, carry-in-home service may be arranged if requested and is subject to an additional fee.

Sales Tax:

Fawcett is located in British Columbia Canada and charges the sales taxes applicable to British Columbia. Orders shipped outside of British Columbia are charged GST or HST depending on the final destination of the goods. You are expected to comply with your provinces current laws regarding purchases over the Internet. Orders shipped outside of Canada are not subject to sales tax but may incur border fees such as duty and brokerage.

Use of Promotional Codes Terms and Conditions:

Promotional codes can only be redeemed online at www.fawcettmattress.com. One promotional code per order (which may consist of one or more items). Promotional codes cannot be used in conjunction with any other special offer or promotional code. Any refunds made or returns of qualifying items will take into account the discount given on your original order. Promotional codes may not be used on any existing orders. Promotional codes cannot be sold or exchanged for cash.


Please see the full Fawcett warranty information here. We will provide complimentary pickup and return delivery for any mattress requiring warranty work within 30km of Victoria BC. For those outside greater Victoria, the client is responsible for all shipping and delivery fees.

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Contact Us



Our Showroom

408 John Street

Victoria, BC, Canada