We want you to be thrilled with your new mattress. If you find that your mattress is not meeting your expectations regarding comfort or firmness level we have a few solutions for you.
If you find that your mattress is not meeting your expectations regarding firmness or comfort level we have a few solutions for you.
Note, it may take your body 2 to 4 weeks to adjust to your new bed. What you experience in the first few days could be very different from what you will experience after giving yourself some time to acclimate.
In the case where you find your mattress too firm, one of the best ways to improve upon your comfort level is an addition of a mattress topper. We can provide a significant discount to help get you comfortable.
If an additional mattress topper is not a suitable solution you are able to exchange your mattress for the same model of a different firmness or configuration for a fee of $499 including shipping. You are responsible for any difference in price if you wish to upgrade to a more expensive mattress.
If you are able to return your existing Fawcett Mattress to a Fawcett retail location, then we will waive the $499 fee and the comfort exchange will have no cost to you. For areas within 30km of a Fawcett retail location, we can arrange delivery of the comfort exchange mattress, along with the pickup of the original mattress for $99.
These options are available to you for a period of up to 100 days from the date of original delivery and are contingent on the use of a high quality Fawcett or similar new mattress protector. One comfort exchange is permitted. If you would like more information simply reach out and we will do our best to clarify.
Note. Any mattresses listed on our Garage Sale product page are not eligible for a comfort exchange. All sales are final for Garage sale items.
Please speak with any of our team if you would like to know what options are available within your first 100 nights of sleeping.
We are committed to making you comfortable!